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The industry standard when it comes to reporting for the UK’s leading convenience symbol groups. Symbol Track provides measurement & benchmarking of operator satisfaction metrics.
Lumina Intelligence Partners
The Symbol Track subscription includes
- Annual Survey of symbol group retailer perceptions and performance ratings of their groups
- Measurement and benchmark reporting on symbol operator satisfaction metrics
- Customer profiling to understand purchase behaviour and attitudes by fascia
- Define & understand customer KPIs and metrics
- Track performance change over time to measure impact of business initiatives
- SWOT analyses to identify strengths and weaknesses of individual groups to tailor your strategy
- Analysis to highlight symbol group’s service improvements and areas to focus on and invest in going forward.
- Analyse your own data thought interactive & customisable data
- Third party endorsement for symbol group performance, which can be used for PR and marketing purposes as well as financial reporting
- Report format and tailored workshop delivery solutions
- Dedicated support via our expert client development team
- Tailored bespoke solutions to explore deeper analysis.