Retail Navigator (Prospect) FAQs
We hope that the answers to these frequently asked questions will help you to get the most out of Retail Navigator
Why is Prospect’s name changing to Retail Navigator?
Retail Navigator is the new name for Prospect. Retail Navigator is powered by Lumina Intelligence, the specialist data and insight division of William Reed, parent company of Retail Week. The change in name reflects how we hear our customers talk about the product. It is much more than a business development tool. Retail Navigator provides you with the latest market intelligence and expert analysis for the retail sector.
Who can I contact with questions about Retail Navigator?
If you have any questions about Retail Navigator or the change in name, please contact our Retail Navigator Business Development Manager george.mackellow@wrbm.com
Will I continue receiving the regular newsletter?
The newsletter will still be distributed as before. However, the newsletter will now be sent from the email address hello@email.lumina-intelligence.com – if you do not receive the newsletter, please check to see if the email address is on your ‘approved sender’ list.
What will change when Prospect becomes Retail Navigator
Over the next year, we will be developing Retail Navigator to provide more in-depth data and analysis, supported by greater functionality, to compare retailers across different verticals, as well as offering our customers additional insights.
How do I use Retail Navigator?
For now, Retail Navigator will work the same way as Prospect. A full how-to guide for Retail Navigator can be found here.
Who is Lumina Intelligence?
Lumina Intelligence is an insights service brought to you by William Reed, the specialist B2B media, business intelligence and events group dedicated to helping businesses succeed.
Lumina Intelligence products and services are used by brands and organisations in fast moving and growing markets to support business planning, strategic marketing and new product development.
Lumina Intelligence provides business leaders with actionable data on key industries, sector forecasts and consumer insights, helping them to make data-driven decisions.
How do I access Retail Navigator?
You will be able to access Retail Navigator using the same logins that you previously used to access Prospect. To login to see the latest updates – click here.
How will this impact my subscription price and support?
For all those who are currently subscribed to Prospect, you will continue to have access to Retail Navigator and Retail Week until the end of your current contract. When your contract is due for renewal, a member of our sales team will contact you to discuss your subscription package.
Will my access to Retailweek.com be impact by the change?
You will still have full access to Retail Week for the remainder of your subscription. If you have any questions regarding Retail Week, please contact Anna Williams at Anna.Williams@wrbm.com
Will there be any service interruptions because of this change?
No – access to Retail Navigator will not be impacted by the change.